Frequently Asked Questions
Quick answers about repairs, booking, prices and warranty.
Repairs
How long does a repair take?
Most phone screen and battery repairs take 30–60 minutes while you wait. Tablets usually take a few hours, and computers, consoles and water damage can take 1–3 days. We'll give you a time estimate when you check in.
What devices do you repair?
Smartphones (iPhone, Samsung Galaxy, Google Pixel, Motorola, OnePlus and more), tablets, Mac and Windows computers, PlayStation, Xbox and Nintendo consoles, and Apple and Galaxy watches.
Do you use quality parts?
Yes. We use premium and OEM-grade parts and test every device before you leave. If you have a part preference, just ask and we'll explain the options.
Can you fix water damage?
Often, yes — especially if you bring it in quickly. Turn the device off, don't charge it, and bring it in. Our water damage diagnostic is free.
Booking
Do I need an appointment?
No — walk-ins are always welcome. Booking online reserves a technician for you so you skip the wait.
How do I change or cancel my booking?
Call the store you booked with. We're happy to move your appointment.
How can I check on my repair?
Use the Track Your Repair page with your confirmation number and phone number, or call the store.
Pricing & payment
Is the diagnostic really free?
Yes. We'll find the problem and give you a price, with no obligation to go ahead.
Are the prices on the website final?
They're accurate estimates for standard parts. You'll always get a final price before we start any work.
What payment methods do you accept?
Cash, all major credit and debit cards, Apple Pay and Google Pay.
Warranty
What does the warranty cover?
Every repair comes with a 90-day warranty on the part we replaced and our labour. It doesn't cover new accidental damage like drops or liquid.
What if my repair has a problem?
Bring it back to any of our stores with your receipt or confirmation number and we'll take care of it.
Data & privacy
Will I lose my data?
Screen, battery and port repairs don't touch your data. We still recommend a backup before any repair, just in case.
Do you need my passcode?
It helps us test the device properly after the repair. If you'd rather not share it, we can test the parts we can access and you can check the rest in store.